Writing that works
Technical documentation, CRM copy, and UX writing for Canada's most complex financial institutions and regulated fintechs.
experience
via campaigns
SOPs delivered
reduced
Portfolio
Please note: Samples have been redacted to protect proprietary and confidential details.
What problem are you
trying to solve?
I can help.
- OSFI-aligned SOP suites that survive audits
- API and DevOps documentation engineers trust
- Knowledge bases that actually get used
- Governance frameworks built for scale
- Onboarding content that cuts ramp-up time
- Compliance-cleared copy that still sells
- Multi-segment campaign strategy and execution
- Email, IAM, push, content card copy at scale
- Braze, Adobe Campaign, AEM delivery
- A/B variant development and brand voice
- In-product microcopy and error states
- Chatbot dialogue and conversational flows
- Onboarding and empty state copy
- Figma collaboration with product teams
- Content design systems and style guides
- Prompt engineering that produces on-brand output
- Agent configuration and LLM workflow design
- AI-augmented content pipelines with human QA
- Chatbot scripting with compliance guardrails
- Content repurposing systems at scale
Dennis Bayazitov
Dennis Bayazitov — senior technical writer and content strategist. 10+ years inside Canadian financial institutions: CIBC, Scotiabank, CSA Group, Tarion.
I write OSFI-aligned SOPs that survive audits. I build CRM campaigns that convert at 2.4M+ reach. I design UX copy that reduces onboarding time by 26%.
Incorporated. Remote. No missed deadlines. No hand-holding.
BA Honours, Professional Writing — York University. Summa Cum Laude.
Let's go
Available for senior contracts, permanent roles, and select consulting engagements. Based in Toronto, ON.